Only users with the Admin role can access the Billing page and past invoices.
Free Trial
Free Trial: All users receive a 30-day free trial upon registration.
Annual Payment
Payment Date: The billing date is assigned based on the subscription date and lasts for a full year. For example:
If a user subscribes on May 20, 2024, the subscription period will be until May 19, 2025.
Initial Payment: Charged for the full year upon subscription.
Subsequent Payments: Prepaid annually on the anniversary of the subscription date.
Monthly Payment
Initial Payment: A pro-rated amount is charged for the current month.
Subsequent Payments: Prepaid on the last day of the previous month (e.g., March 31st for April).
Adding and Removing Users (Monthly Plan)
Adding Users: Pro-rated amount charged for new users. Renewal amount is based on the total number of users on the last day of the previous month.
Removing Users: No refunds for prepaid amounts. The total number of users is tallied on the last day of the previous month for the next month’s pre-payment.
User Count Thresholds
GoBuid Pro Plan: Applied if there are fewer than 20 unique users.
GoBuid Pro Plus Plan: Applied if there are 20 or more unique users.
Adding Users (Annual Plan)
Pro-rated based on the activation date of the annual plan. New users added throughout the year are pro-rated until the end of the annual billing cycle.
Auto Renewal
Renewal is based on the total number of users in the account on the last day of the previous month.
User Seats
Annual Subscription Cost: Based on the number of active users at the time of subscription.
Adding Users: Charged on a pro-rated basis for the remainder of the year, billing occurs on the same day they are added.
Deactivating Users: Frees up a seat for a replacement. Subscription cost adjusts based on the current number of active users upon auto-renewal.
Downgrades and Refunds
Annual Subscriptions: Non-refundable. Users retain access until the renewal date upon cancellation.
Monthly Subscription Switch: Possible when the yearly subscription ends.
Plan Downgrade: Allowed from Premium Annual to Pro Annual at the end of the yearly subscription.
