5. Data is not syncing on mobile
In this article
- Check your internet connection
- GoBuid does not support offline records
- Refresh the app
- Check whether the action was completed
- Update the app
- Still not updating?
Check your internet connection
GoBuid mobile needs an internet connection to load and submit data.
If data is not updating, check that your device has a stable connection through Wi-Fi or mobile data.
GoBuid does not support offline records
GoBuid mobile currently does not support offline records.
If you create or submit records without a stable internet connection, those records may not be saved or synced later.
Before submitting important field records, make sure your device is connected to the internet.
Refresh the app
If your connection is working but the latest data does not appear:
- Close and reopen the GoBuid mobile app.
- Go back to the relevant page.
- Check whether the latest data appears.
Check whether the action was completed
Some data may not appear if the action was not completed successfully.
For example, check whether:
- A clock-in/out action was submitted successfully.
- A form submission was submitted successfully.
- A photo upload finished before leaving the page.
- An equipment scan was completed with a saved action.
If the action did not complete, submit it again while connected to the internet.
Update the app
Make sure you are using the latest version of the GoBuid mobile app.
If the app is outdated, update it from the app store and reopen GoBuid.
Still not updating?
Contact GoBuid Support if the issue continues.
Include:
- Your company account name.
- The project name.
- The action you were trying to complete.
- The time the issue happened.
- Your device model and app version.
- Screenshots, if possible.